Policies | TrekherwilsonNature

To ensure a smooth and supportive experience, here are a few key things that apply across all offerings. See below for details.

Cancellations & Rescheduling:

Each service has its own cancellation window. In general, late cancellations are non-refundable. Some bookings may be rescheduled once if notice is given in time. Please check the specific policy for your session type.

Disclaimer:
Nature therapy is a deeply personal and reflective experience, not a substitute for medical or psychological care. While many people find it helpful for clarity, grounding, or emotional balance, results vary, and this work does not replace professional treatment.

Participation & Arrival:
These sessions are carefully structured and begin on time. Late arrivals beyond 10 minutes cannot be admitted, and no refunds will be issued for missed, shortened, or disrupted sessions. If you're joining online, please prepare your tech setup ahead of time.

VAT:
Swiss clients: Prices are inclusive of VAT.
International clients: Services may be exempt depending on your location and delivery method. Details are provided in your invoice.

Last Updated: 01 MAR 2025

Welcome to Nature Therapy & Wellness with TrekHer Wilson. By using our website (www.trekherwilson.com) and engaging with our services, you agree to the following terms. These help ensure clarity, fairness, and mutual respect.

1. Introduction

We provide guided nature therapy experiences designed to support well-being through intentional time in nature. These sessions are intended for personal growth, reflection, and connection and are not a substitute for medical or psychological care.

2. Scope of Services

We offer:

Individual and group Nature Therapy Walks
Online sessions for individuals in natural or nature-connected spaces
Corporate wellness sessions tailored to teams
Customized or special-request experiences

All services are designed to be inclusive, respectful, and grounded in hospitality and presence.

3. Booking and Payment

Individual & Online Sessions:

Appointments may be booked through our website or by contacting us directly. Payment is required at the time of booking unless otherwise arranged.

Corporate & Tailored Experiences:

Customized offerings for teams or unique client requests are booked through direct consultation. A signed agreement and advance payment may be required to confirm your session. Full details, including payment terms and cancellation timelines, will be shared during the booking process.

4. Cancellations & Rescheduling

Individual & Online Sessions:

You may cancel or reschedule up to 48 hours (in-person) or 24 hours (online) before your session for a full refund.

Cancellations made after this window will not be refunded.

No partial refunds will be given.

Corporate & Tailored Experiences:

Cancellations require 5 business days’ notice, depending on the scope of the experience.

Refunds are not available for late cancellations.

Rescheduling may be offered based on availability.

Provider Cancellations:

In rare cases (e.g. unsafe weather, emergencies), we may need to reschedule a session. You will be notified promptly and offered a new date or full refund.

5. Arrival & Participation

Timeliness is essential for a grounded experience.

Please arrive on time. I will be present at least 5–15 minutes early to welcome you.

Due to the structured flow of the session, late arrivals beyond 10 minutes cannot be admitted, and no refunds will be issued.

For corporate sessions, those arriving more than 15 minutes late may need to wait for a natural pause in the session to join.

6. Your Responsibilities

Health & Safety:

You are responsible for assessing your own physical and emotional readiness for participation. Please consult a medical or mental health professional if you have concerns.

Behavior & Respect:

All participants are expected to be mindful, respectful, and fully present. Disruptive or inappropriate behavior will not be tolerated and may result in removal from the session without refund.

7. Limitation of Liability

Participation in outdoor and nature-based sessions carries inherent risks. While we take all reasonable precautions, Nature Therapy & Wellness with TrekHer Wilson is not liable for any injuries, loss, or damages, except in cases of gross negligence or intentional misconduct.

8. Confidentiality

We are committed to protecting your privacy and handling your personal information with care. Details you share before or during a session are kept confidential and handled in accordance with our Privacy Policy.

9. Intellectual Property

All materials shared during sessions, as well as content on our website (text, images, logos), are the property of Nature Therapy & Wellness with TrekHer Wilson. Please do not reproduce or distribute any content without permission.

10. VAT & Taxes

Nature Therapy & Wellness with TrekHer Wilson is a registered sole proprietorship in Switzerland and is subject to Swiss VAT (Mehrwertsteuer).

All listed prices include Swiss VAT.

Your invoice will show the VAT amount for transparency and compliance.

For clients outside Switzerland, services may be exempt from VAT under Article 8 of the Swiss VAT Act. This will be clearly reflected on your invoice where applicable.

If you require a special invoice format for business or tax purposes, please contact us at the time of booking.

11. Governing Law

These terms are governed by the laws of Switzerland. Any disputes will be resolved in the jurisdiction of Zurich, Switzerland.

Need Help or Have Questions?

Please feel free to contact me at:

info@trekherwilson.com

Last Updated: 01 MAR 2025

At Nature Therapy & Wellness with TrekHer Wilson, your privacy matters. This policy explains how your personal information is collected, used, and protected when you interact with our website or book a session. We comply with Swiss data protection laws and the EU’s General Data Protection Regulation (GDPR).

1. What Information We Collect

We collect two types of information:

Personal Information

Provided voluntarily by you when booking a session, submitting a form, or contacting us. This may include:

Name
Email address
Phone number
Other details needed to schedule and personalize your session.

Usage Data

Automatically collected to help improve your website experience. This may include:

IP address
Browser type
Pages visited
Device type

2. How We Use Your Information

We use your data to:

Book and prepare for your nature therapy session
Communicate with you (confirmations, reminders, updates)
Improve our website and services
Respond to inquiries and feedback

We do not use your data for profiling, automated decision-making, or unsolicited marketing.

3. Sharing Your Information

We do not sell or rent your data to third parties.

In some cases, we may work with trusted service providers (e.g. email or website support). These providers only access your data to help us operate effectively, and they’re required to keep it secure and confidential.

4. How Your Data is Protected

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Access is limited to those who need it to provide services.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccurate or outdated information
Request deletion of your data at any time

To do so, simply contact us using the details below.

6. Cookies

Our website uses cookies—small files stored on your device—to improve functionality and understand how visitors use the site. You can adjust your cookie preferences in your browser settings.

7. Social Media Links

We may include links to social media platforms like Facebook, YouTube, Instagram, LinkedIn, and TikTok. These are external links only—we do not share your data with these platforms unless you actively click through. Once you leave our website, their privacy policies apply.

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page and, if significant, communicated via email (if you’re a client or subscriber).

9. Contact

If you have any questions about how your data is handled, or if you'd like to exercise your rights, please get in touch:

info@trekherwilson.com

Last Updated: 01 MAR 2025

Even through a screen, nature still speaks. These guided online sessions invite you to connect with the natural world from wherever you are — a garden, balcony, park, or even through a window. This is your time to slow down, listen deeply, and re-align with your inner landscape.

Booking & Setup

Sessions must be booked at least 2 days in advance to ensure thoughtful preparation.
Once booked, you’ll receive access details and a short guide on how to prepare your space and mindset.

Tech Requirements

You’ll need:

A stable internet connection
A device with a camera and microphone
A quiet place with some connection to the natural world — a backyard, balcony, park, forest trail, a nature-facing window, or even a beloved plant inside your home can be part of the experience

Payment & VAT

Full payment is due at the time of booking.
All prices listed include Swiss VAT. Your invoice will clearly indicate the VAT amount for your records.
For international clients, services may be exempt from Swiss VAT, depending on your location and service delivery method. This will be assessed individually and noted on your invoice.

Cancellations, Refunds & Rescheduling

Cancellations made at least 24 hours in advance are eligible for a full refund or may be rescheduled once at no additional cost.
Rescheduling is the client’s responsibility and can be done through your confirmation email or Wix Member Account.
No refunds are issued for cancellations made within 24 hours, or for no-shows or early departures.
If you miss the rescheduling window, a new booking will be required.

Arrival & Participation

Please join the session on time to ensure a grounded and complete experience. I will be in the virtual space at least 5 minutes early to welcome you.
If you're unfamiliar with Zoom or video conferencing tools, I encourage you to test your setup ahead of time to ensure a smooth connection. This includes checking your audio, video, and internet stability.
Please note: make sure your technology is set up and working ahead of time, especially if you're new to Zoom. While I’ll always do my best to help you feel supported, I’m unable to take responsibility for technical issues on your side (such as internet connection, software access, or device setup). Unfortunately, missed sessions due to these challenges are not eligible for a refund.
Due to the structured nature of the session, late arrivals beyond 10 minutes cannot be admitted, and no refunds will be issued.

Language

Sessions are conducted in English. I also speak basic High German and am happy to offer communication support where possible.

Respect & Presence

Online nature therapy is just as real and immersive as in-person work when approached with intention.

Participants are expected to:

Be present and engaged throughout the session
Minimize distractions (phones, emails, other tabs)
Respect the natural space you’re in, and the shared experience

This is a screen-supported but land-centered space. I invite you to bring your full self.

Booking Requirement: All sessions must be booked at least 2 days in advance to allow for proper preparation and ensure the best experience.

Minimum Age

These sessions are designed for participants 18 years and older. If you're interested in a session for a younger person, please contact me to explore a custom option.

Disclaimer

Nature therapy is a deeply personal experience, and each participant’s journey is unique. While many people find it supportive for stress relief, clarity, or emotional balance, this is not a medical or psychological treatment, and is not intended to diagnose, cure, or replace professional care.

Contact for Questions: If you have any concerns before booking, please reach out to info@trekherwilson.com

Last Updated: 01 MAR 2025

Reconnect with yourself and the natural world in a slow, sensory-rich experience. These guided sessions are designed to help you pause, listen deeply, and discover what nature might be holding for you.

Booking

Sessions must be booked at least 2 days in advance to ensure proper preparation.
Once booked, you’ll receive details on the meeting location, what to wear, and what to bring for comfort.

Payment & VAT

Full payment is required at the time of booking.
All prices listed include Swiss VAT. Your invoice will clearly indicate the VAT amount for your records.
For international clients, services may be exempt from Swiss VAT, depending on your location and service delivery method. This will be assessed individually and noted on your invoice.

Cancellations, Refunds & Rescheduling

Cancellations made at least 48 hours in advance are eligible for a full refund or may be rescheduled once at no additional cost.
Rescheduling is the client’s responsibility and can be done directly through your confirmation email or Wix account.
No refunds are issued for cancellations made within 48 hours, or for no-shows or early departures.
If you miss the rescheduling window, a new booking will be required.

In the event of severe or unsafe weather, you will be contacted directly to reschedule. Sessions proceed in most other conditions - rain, mist, and soft weather are part of the experience.

Arrival & Participation

Please arrive on time to receive the full benefit of the session. I will be at the meeting point at least 15 minutes early to greet you and help you settle in.
Due to the structured and immersive nature of the session, late arrivals beyond 10 minutes cannot be accommodated, and no refunds will be issued. If you're delayed, please contact me as soon as possible.

Minimum Age

In-person sessions are designed for adults aged 18 and older. Exceptions may be made for custom or family-oriented sessions by prior arrangement. Please reach out before booking if you'd like to explore a modified experience for younger participants.

Accessibility

Many of the nature locations I work with can accommodate varying levels of mobility. If you have any accessibility needs, please reach out before booking — I’ll work with you to find the best setting.

Language

Sessions are conducted in English. I also speak basic High German and am happy to support communication needs where possible.

Presence & Engagement

To get the most from the experience, participants are invited to:

Be fully present and limit distractions
Approach the session with curiosity and openness
Be respectful toward nature, the space, and each other

Disclaimer

Nature therapy is a deeply personal experience, and each participant’s journey is unique. While many people find it supportive for reflection, clarity, and stress relief, it is not a medical or psychological service, and is not intended to diagnose, treat, or replace professional care.

Accessibility: Many locations accommodate varying mobility needs. Please reach out before booking to discuss the best options.

Contact for Questions: If you have any concerns before booking, please reach out to info@trekherwilson.com.

Last Updated: 01 MAR 2025

Support your organization and team’s well-being through nature.

Each experience is thoughtfully designed to meet the unique needs of your group, whether for stress relief, team bonding, reflection, or personal growth.

Booking & Customization

Corporate sessions must be booked at least 10 business days in advance to allow for proper planning and customization.
Experiences are tailored in collaboration with you to ensure your team’s goals and accessibility needs are met.

Payment & Deposit

A 50% non-refundable deposit is required upon signing the agreement to secure your booking.
The remaining balance will be invoiced on the session date and is due within 30 days (Net 30) of the invoice date, unless otherwise agreed.
All prices listed include Swiss VAT. Your invoice will clearly indicate the VAT amount for your records.
For international clients, services may be exempt from Swiss VAT, depending on your location and service delivery method. This will be assessed individually and noted on your invoice.

Cancellation & Rescheduling

Cancellations made at least 5 business days in advance may be rescheduled once without additional fees. Your original 50% deposit remains non-refundable, but the remaining balance (if paid) will be applied to the new session date.
Cancellations made less than 5 business days before the session will result in forfeiture of the original deposit. If you wish to reschedule, a new deposit will be required to confirm the new date, and additional charges may apply depending on the circumstances.
No refunds are issued for no-shows, early departures, or late arrivals beyond 15 minutes, unless otherwise arranged in advance.

Group Size

Suitable for groups of 2 to 30 participants.
For larger groups or events requiring multiple facilitators, please reach out early to discuss coordination.

Language

Sessions are conducted in English. I understand and can communicate in basic High German and am happy to discuss accessibility or language support needs with your team ahead of time.

Weather Considerations

Experiences proceed in most weather conditions unless it is unsafe to do so.
In cases of severe weather, you will be contacted to reschedule.

Location & Travel

Sessions are offered in pre-selected natural spaces or at a location of your choosing.
Travel fees may apply for locations outside the standard service area.

Session Format

Experiences may include outdoor and indoor components, depending on location, format, and weather.
Please advise participants to dress comfortably and in layers.

Participation

Participants should arrive at least 15 minutes early to settle in.
Late arrivals may be asked to wait for a natural transition point to join.
For sessions longer than 2 hours, short comfort and reflection breaks are provided.

Presence & Engagement

To get the most from the experience, participants are invited to:

Be fully present and limit distractions
Approach the session with curiosity and openness
Be respectful toward nature, the space, and each other

Disclaimer

Nature therapy is a deeply personal experience, and each participant’s journey is unique. While many people find it helpful for creativity, stress relief, team building or personal growth, it is not a medical or psychological treatment, nor is it intended to diagnose or cure any condition. Please consult a licensed professional for medical or mental health concerns.

Corporate Booking Summary

Book 7+ days in advance

50% non-refundable deposit required

Cancel or reschedule 5+ business days ahead

Arrive 15 minutes early

Dress for the outdoors

Contact: info@trekherwilson.com

Last Updated: 01 MAR 2025

Some moments deserve something personal. Whether you’re marking a transition, celebrating a life event, or simply curious about a more private or creative nature-based experience, we’ll co-create a session just for you.

Booking & Customization

Tailored experiences must be booked at least 7 days in advance to allow for thoughtful design and preparation.
Each session is crafted in collaboration with you, based on your intentions, comfort level, location preferences, and accessibility needs.

Payment & Deposit

A 50% non-refundable deposit is required at the time of booking to confirm your session.
The remaining balance is due at least 3 business days prior to the scheduled session.
All prices listed include Swiss VAT. Your invoice will clearly indicate the VAT amount for your records.
For international clients, services may be exempt from Swiss VAT, depending on your location and service delivery method. This will be assessed individually and noted on your invoice.

Cancellation & Rescheduling

Cancellations made at least 5 business days in advance may be rescheduled once without additional fees. Your non-refundable deposit is retained, and the remaining balance (if paid) will be applied to the new session.
Cancellations made less than 5 business days prior will result in forfeiture of the deposit. If you wish to reschedule, a new deposit may be required, and additional charges could apply depending on the complexity of the new request.
No refunds are issued for no-shows, early departures, or late arrivals beyond 10 minutes, unless previously arranged.

Weather & Location

Weather policies vary based on the design of your experience. You’ll receive clear instructions in advance.
Sessions may be held in one of my preferred nature spaces, or in a location that is meaningful to you (if appropriate and accessible).
Travel fees may apply for locations outside the standard service area.

Age & Group Size

These experiences are generally designed for individuals or small groups.
Group size and age limits are set according to the nature of the session. Please inquire if you have specific requests.

Language

Sessions are conducted in English. I speak basic High German, and I’m happy to discuss language or communication needs to ensure you feel fully supported.

Arrival & Participation

Please arrive on time to make the most of your experience. I will be at the location at least 15 minutes early to welcome you and help you settle in.
Due to the intentional pacing and flow of tailored sessions, late arrivals beyond 10 minutes cannot be accommodated, and refunds will not be issued. If you anticipate being late, please contact me in advance—we’ll do our best to adjust if possible.

Presence & Engagement

To get the most from the experience, participants are invited to:

Be fully present and limit distractions
Approach the session with curiosity and openness
Be respectful toward nature, the space, and each other

Disclaimer

Nature therapy is a deeply personal experience, and each participant’s journey is unique. While many people find it beneficial for reflection, grounding, or personal transformation, it is not a medical or psychological service, nor is it intended to diagnose, treat, or replace professional care.

Last Updated: 01 MAR 2025

Nature Therapy & Wellness with TrekHer Wilson

Rashel Wilson
8302 Kloten
Zurich, Switzerland

Contact

Phone: +41 (0)79 428 8099
Email: info@trekherwilson.com
Website: www.trekherwilson.com

VAT Number: [To be added at a later date]

Legal Notice

This website is operated by Nature Therapy & Wellness with TrekHer Wilson. The information provided is for general informational purposes and does not constitute professional advice.

Liability for Content

While we strive to keep the information on our website accurate and up to date, we cannot guarantee its completeness or accuracy. We reserve the right to modify or remove content without prior notice.

Liability for Links

Our website may contain links to external websites. We have no control over the content of these sites and accept no liability for their content.

Copyright

All content on this website is subject to Swiss copyright law. Reproduction, modification, or distribution of any content requires prior written consent from Nature Therapy & Wellness with TrekHer Wilson

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